Customer Testimonials
As a single woman I’m usually super apprehensive about going into a service shop to get work done, but the entire team at Fresno Lexus made me feel incredibly comfortable and provided a stress free experience. Dimetri was very informative and explained everything I needed every step of the way. He was genuinely so kind and caring, so even though my car breaking down in unknown area could’ve been a horrible experience, he turned it all around and made my experience positive and helpful. They have a great team in Fresno and I’m so appreciative that of ... Read More DealerRater - Jun 29, 2025
sales stuff has zero knowledge of the car listed , had to educate them on difference between F sport and base model , they tried to blame carfax .Pathetic and arrogant. After I asked to see the car - they proudly told me that RX 350 had been sold . It's still listed on their website , thank you for waisting my time !!!
Jake D was amazing and took great care of my car maintenance request. He is honest and I trust that he will take good care of my car. He always provides top notch service and keeps customers like me coming back and loyal to the Lexus brand. Jake D is a true asset to your company!
Fresno Lexus has given great service all through the years! I've purchased five 350 Rx's from them during this time and always feel like a valued customer. Special thanks to Scotty and Harvender for this last service and episode!
Our salesperson Roberto was very friendly, knowledgeable and helpful. He made our purchase easy and stress-free.
Fresno Lexus has the best employees thank you Jake D for everything. You’re the best..
Let me first start off with giving a big shout out to George, Irene, Candelario, Michael, and the entire team at Fresno Lexus for making our dream come true! We received excellent treatment, great support and a fair trade value for our vehicle. They were a stress free experience and environment and made us feel welcome from the beginning. George was courteous and answered all of our questions from our first test drive. Appreciated all the hard work the entire team applied in giving us the keys for our first Lexus; this is will not be our last! Thank you ... Read More DealerRater - Mar 22, 2025
Other than the great service, the service provider scottie is the best thing about fresno lexus He is very knowledgeable and help in understanding what was going on .
Fresno Lexus was professional and helpful in taking care of my car. They consistently receive my recommendation.
Very good staff especially Chase and Bobby. Job well done today. Thank you for your friendliness and great service.
I had a great experience with Stephen and Fresno Lexus. I drove three hours from out of town and would be happy to do it again in the future.
I had a dead battery Monday morning before work. Called AAA and got a jump. Drive straight to Lexus of Fresno and they were able to put in new battery, do service and sold me new tires😞. Customer service was great but bill was a bit high even after a few discounts.
I needed to take the car in because the drivers side rear tire had developed a slow leak. It was determined to have a small piece of metal and per the warranty I had purchased, the tire was replaced at no cost to me. The service representative was Tevin Ivy, and he kept me updated on everything from getting the car washed to when the tire was going to be replaced. I appreciated the time he took to do this ,and I would recommend a letter of exemplary performance be put in his file.
And further, I would recommend Lexus ... Read More DealerRater - Dec 12, 2024
Great service in general, very friendly and helpful staff. Thank you Jake for your excellent customer service!!
Excellent and knowledgeable staff. Very good to work with. I had a great experience and highly recommend
Fresno Lexus is a great place to purchase a car! MO’s expertise helped us decide on our new car. The whole process was so easy! Fresno Lexus really took care of us.
Julian was great. He was responsive and professional and really took care of us and ensured we got the car we wanted.
Fresno Lexus has always been a great dealership to me. They get me in quickly and take good care of me. Jake is my service advisor and let me tell you he is ALWAYS amazing and so personable he takes excellent care of me. He always takes the time to explain everything to me.
I always get EXCELLENT service by my service consultant, Dimetri Reynoso!! He's always there to answer any if my questions as well as giving me top service on my Lexus!!
Friendly service with no drama. Highly recommended. I would go to have my service again.
I have to say Fresno Lexus is probably the best dealership I've ever dealt with. My service advisor Andrew is amazing. He is always very on top of everything and takes very good care of me and my vehicles. Everybody at this dealership is very kind and professional. I can recommend Fresno Lexus enough for service and parts. Their sales team is also incredible.
Great Service!!! I went in for 30,000 mile service and eveything was great. Everyone was very helpful and courteous. I will definitely return for all of my needs.
Best dealer we have ever worked with. George was our service writer & he went above & beyond. Highly recommend.
Erik is always friendly and keeps me updated on the progress of my car from beginning to completion
Lexus is the most dependable brand car I’ve ever owned. Great cars and great service! That’s why I will only drive a Lexus.
Very professional and accommodating. I worked with Craig and he was very knowledgeable about the car, took the time to show me what each and every button did.
Service team was awesome as always, I wouldn’t want to go anywhere else. Big thanks to Justin and Scotty for always being professional and responsive.
Our 2007 IS250 had its first potential problem recently. Its cause was indeterminate. Fresno Lexus began an exhaustive search, keeping us updated at every step. And Dimetri R. provided excellent service and communications. This unexpected episode has concluded with our sincerest appreciation to Lexus Fresno.
I went in yesterday and had an appointment to drive 2 different cars and was planning to trade my Lexus in for a lease or purchase of another Lexus. Aaron was a great salesman and very knowledge however after 3.5 hours I left the dealership with no appraisal on my trade or any payment plan lease or purchase on the cars I was interested in thank you sales manager Espinoza. I had plans so I was told I would receive a phone call a text or an email with all of the numbers to possibly purchase release the car and by 10 o’... Read More DealerRater - May 27, 2024
Great visit to Fresno Lexus for 90,000 mile servicing. Ricardo was awesome, keeping me informed of issues found. Pleasant waiting area. Everything pristine.
I love Fresno Lexus! They give me such great service; I've purchased FIVE RX 350's from them in the past years! They are my go-to auto dealer. would not trust my wonderful red "Ruby" to anyone else. Many thanks.
Great car buying experience! I was out the door within two hours. Thank you very much.
Scotty is delightful to work with, went out if his way to meet our needs!
I went for a battery replacement and received Great service from my advisor and guest transport driver.
Excellent service! Very knowledgeable & friendly! Checked my car thoroughly and all in good time! I recommend Lexis!
You can’t beat the service and hospitality you receive when you visit Fresno Lexus!
Excellent customer service. I’m never disappointed. I had the sweetest service man this past week named Scotty keep up the great work.
Always excellent customer service! Every experience or interaction with service representatives have been great. Fresno Lexus reps always go above and beyond to ensure that we’ve felt valued as a customers!
Excellent customer service and communication from drop off to pick up. Love the mechanic video and having all questions answered by the video presentation. Scotty has been my best service manager. Always returns my texts or calls and is kind, professional, courteous and accommodating with my busy schedule. I trust Lexus of Fresno and all staff to do high quality, meticulous service always. Thank you for being the best!
Very pleased with my 30,000 mile service. It was performed timely with a detailed explanation of items checked, along with a detailed video and checklist of findings and recommendations. My Service Advisor, Ricardo Pichardo, was friendly and professional.
This was my second lease for a Lexus UX F Sport. In both cases, have my transaction handled by Irene Lewy has been a great pleasure. Irene is very professional, but also friendly. She was able answer all of my questions accurately, and I feel confident that she provided the best service possible! Speaking of service, their Service Department has always been very accommodating, and have done great work for me in a timely fashion.
What a great experience, Justin is awesome! I really appreciated the communication and his positive attitude!
Great service. In and out quickly. Service consultant very helpful and takes care of my needs.
Love our new car! But technology, oh my! Aaron was the best salesperson I’ve ever had the chance to me. He was so informative & not pushy. The best sales person ever. Great work, keep going
Brought my 2020 RX350 for scheduled maintenance. An error had been made when scheduling the appointment on what services were necessary. Tevin Ivy immediately advised me that I would need to leave the car all day. He provided a courtesy vehicle that I could put my husband's walker in. I had a concern about opening and closing the hatch. Tevin and at least 2 other employees worked until they determined what the problem was and explained to me why I was having a problem.
It is such a joy to deal with someone like Tevin, that made bring my car in ... Read More DealerRater - Feb 23, 2024
Moe provided useful information about the different models. He ordered our new car and kept us informed as to when it would arrive. He has called to see if there is anything else he can do. When I was meeting with Darlene at the dealership, he popped in again to see if everything was ok.
Matthew was great to deal with and very knowledgeable about all the features. Wouldn’t have bought car if it wasn’t for Matthew.
I was really pleased by the attention I was paid by the service department, Scotty in particular.
Great, Professional service. recommend it . the only reason I gave 4 stars not 5 is the waiting time which was longer than expected. everything else was excellent
Fresno Lexus is a great and welcoming dealership with excellent staff and sales department. Special thanks to Julian for your guidance throughout the purchase process.
Fantastic service. Quality and clear communication about my vehicle. Diagnosed the issue right away. Will return
Excellent service, friendly and knowledgeable and Helpful staff. Good customer service very pleased to work with Jack Bains
As seniors we have owned a lot of cars over the years. Our recent purchase of a new RX from Fresno Lexus was the least stressful, no pressure, friendly, buying experience ever. The sales staff, Jeff and Mo, we professional, friendly, and treated us with respect. We feel that we paid a fair price for awesome vehicle.
Great Staff! Abraham , Chris, Mgr Aaron. Also ask for Craig, I have known him for over 30 years! All very Professional!
Matt made the experience wonderful from beginning to end. He was personable and very knowledgeable; I appreciated his consultative approach as opposed to him trying to “sell me something”. He explained the process to me thoroughly and Michael delivered the same thought and care when it came to the financing process. I would very much recommend them both and this was one of the best experiences I have had in working with a dealership to buy a car.
Dimetri was wonderful to work with when I was getting my car serviced. He communicates very well and is very conscientious and professional. My car was in great shape when I went to go home.
Service Advisor Tevin was infomlrmative, professional, and quick. Highly recommend for any service related issue with your Lexus.
Sales associate were nice (Jesus R and Craig S). Answered the questions we had and ultimately selected the dealership for our first Lexus car.
Dimetri and the team were wonderful to work with! I was able to book my appointment on-line, the check-in was flawless, I was given a timetable and they were wrapped up well in advance! Thank you!
Fresno Lexus & working with Mattew Williams was a pleasure. Excellent customer service and he found the perfect Lexus that worked for us. We will be buying our next Lexus with Matthew. 5 stars!
Very accommodating with a. couple of requests for my disabled husband. Another local dealership refused these requests.
They listened to what I wanted and helped me get what I was looking for as well as offered some reasonable add ons I was more comfortable with. I was able to purchase the car I wanted for the price I was comfortable paying. Best part, I was able to purchase a new vehicle vs used within my budget due to the financing options. Appreciate the dealership very much!
Excellent service, friendly and knowledgeable and honest staff. Good customer service very pleased to work with Melissa.
Good service and knowledgeable staff to work with while my car was serviced at the dealership
Jake was thorough in addressing our car’s maintenance. Am pleased with his service & his concern that everything would be done correctly. He was accommodating with the courtesy overnight car.
Awesome service and friendly people. Good honest customer service, like Jake, are hard to find. Caring for the customer is Lexus number one goal and they have exceeded with my appointment.
Fresno Lexus hooked me up with my brand new 2023 Lexus UX 250h. The whole buying experience was great and the staff were all so helpful!
Yesterday, I left several messages at different Fresno Lexus extensions. Today, I waited, service never returned my call, the general manager, never returned the call, I finally called Lexus of Oxnard, today. They had a person answer the call and she answered all of my questions. I love the car, but this is not the local support that should be available.
Fast and friendly service. Facility was clean and accommodating to customers need. Representative were also friendly.
I got my car's splash guard replaced at Fresno Lexus. Jake was the Service Advisor who handled my request and the follow-up. Jake was very proactive in informing me about the progress of the repair, the availability of parts, and the time-frame as well as estimate for the repair. He handled the process seamlessly, and it gave me great comfort in working with him. It is my privilege to give him 5-stars for his exceptional work.
Outstanding service provided by Jesse. Knowledgeable and attentive, he is my go to guy when it’s time to get my vehicle serviced. Thanks Jesse
My service advisor was so friendly and professional. I felt very comfortable with his explanation of my problem and his professional solution. I would recommend Fresno Lexus to anyone who needs fine service for their vehicle.
Adam was my service advisor. He was terrific and professional. He explained everything and kept me updated throughout the service.
Jesse Cervantes was fabulous. He was very professional, attentive, and addressed all of my concerns.
From start to finish my service from Fresno Lexus was excellent….The best that I have had from any other dealership that I have ever done business with….
Great Service always. All services were explained in detail before and after all services were made
Always very helpful and on time with appointments. Easy to deal with not pushy like most places and put customer first .
What great service they give! I'm always so amazed by their efficiency and willingness to cater to their customers. This is the 5th RX350 that I've owned from them and the service just seems to get better and better! Thank you Scotty, Harvender and to service team! You are great!
Fresno Lexus is extremely efficient, knowledgeable, and welcoming. Everyone goes out of their way always!
Went in for my 10,000 mile service. In and out in about an hour. When I was in the waiting room, Jack my salesmen, saw me took the time to ask me how I was doing and how my RX350l was and if I needed anything. He gat me a refill on my car care kit at no charge. All in all, always a pleasure to go in there.
Mike Gibson, Jake in Service make the entire Lexus experience wonderful. The customers needs come first.
My experience with the service center was fantastic. Madison went above and beyond to keep me informed throughout the process.
Melissa and Michael were great on providing us with the necessary information on our New Lexus. Great job Lexus. Great experience.
Quick, efficient, and great customer service. Battery was bad and they were able to replace it within 2 1/2 hours. Plus they washed my car. Great job!
recently used the Lexus dealer and the service was superb! super friendly well t least the gentleman I was felt with Jesse.I recieved if I needed anything at he dealer ship while I wait for my vehicle , they took video under and around my car so I could be aware of anything wrong. then a texts saying my vehicle was ready for pickup. I was out of there in 2hours or so. Thank You Jesse and Fresno Lexus
Best Lexua service experience. Jake definitely earned 100% on a customer service experience. I will keep coming back. Keep up the great work.
I called on Friday the 12th of August to schedule an appointment for service on Monday the 15th. I was told there were no appointments available but they would try to squeeze me in and to be there at 8 am. I arrived at 7:40 and was immediately checked in by Jesse. I explained that the front brake rotors likely needed to be turned or replaced. I was pleased with the reception I got from Jesse.
I received a text from Jesse at 11 am telling me my car was ready to be picked up. I was surprised it was done so quickly. ... Read More DealerRater - Aug 18, 2022
Madison was a nice change, enjoyed her personality. Driver was friendly. Cashier was polite. Car wash is always nice, just windows need a dryer towel so doesn't streak.
Nicholas was great. My driver was awesome. Appreciate all the good work on my car. Thanks
Scotty was amazing! Very helpful and understanding. Tech was understanding in fixing my vehicle and kept it overnight and found the issue! Vehicle was done quick too! Love Fresno Lexus!
I was satisfied with the service I received and the way they took care of me
We were very happy to have been taken through the lease process by Jack Baines and Candalario in finance.. Jack took time to show us a lot of features, including the emergency medical services button. Astonishingly we used this service on our way home from the dealership because we witnessed a three vehicle accident with injuries. I recommend Lexus to all persons for their buying or leasing needs!
The Service Advisor Jake was professional, knowledgeable and very helpful in making my service easy. I am always satisfied with his service. Thank you Jake.
Jesse was my main contact for service on my Lexus-SUPERB! He handled everything in a professional quick manner. My car was expertly serviced and ready the next day. Jesse procured a loner car immediately so there was no delay in getting home. Excellent Service!
Service Advisor was professional, knowledgeable, and accommodating in arranging service of my vehicle. Service was done to my satisfaction in a timely manner.
We brought our car after it was vandalized at the Amtrak station. We worked with Jessie who was very professional and kept us informed during the whole process. I have dealt with Lexus before and have always been happy with their professional service.
I took my Lexus RX in for diagnostic and on Blind Spot monitor check with Fresno Lexus on April 2022. I met with Jake who provide excellent service. He was honest, thorough, knowledgeable, and helpful. They caught the brake problem and fixed it really fast. They went above and send a technician out with me to check the b s m in person and provide detailed explanation. I recommended this place and Jake.
I am always more than satisfied with my Fresno Lexus service, and this was no exception! Warm welcome, return of Customer Service Car after long absence, and delivery of MY car to MY home the next day. THANK YOU!!
I bought my Lexus in 2017 and I have been very happy with the car and their outstanding service department it is the best I have ever had. I was just there on March 15th for service, Scotty was the service writer that I was assigned to. Scotty took care of me and went above and beyond to see that I was fully satisfied. I would highly recommend Fresno Lexus and Scotty for your future Lexus needs.
The staff is always so nice and friendly and asks if you have been helped